Shipping policy

Shipping Policy

Thank you for choosing JuniSprouts. We pack every order with care so it arrives ready to gift, play, and enjoy. Here's everything you need to know about how we ship.

Where We Ship

We currently ship to all 50 U.S. states, including Alaska, Hawaii, and U.S. territories. At this time, we do not ship internationally.

Order Processing

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

  • Most orders are processed and shipped within 1 business days
  • Orders placed after 12:00 PM CT may begin processing the next business day
  • You'll receive a confirmation email with tracking as soon as your order ships

During busy seasons (holidays, major sales, new launches), processing may take an extra 1–2 business days. We'll always do our best to get your order out quickly.

Shipping Methods & Delivery Times

Once your order ships, estimated delivery times are:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days (when available at checkout)

Delivery times are estimates provided by the carrier and are not guaranteed. Remote areas, including Alaska, Hawaii, and U.S. territories, may take longer.

Shipping Costs

Shipping costs are calculated at checkout based on your order total, weight, and destination. Any active promotions, such as free shipping thresholds, will be applied automatically.

Order Tracking

As soon as your order ships, we'll send a confirmation email with your tracking number. You can use it to follow your package from our warehouse to your door. If you don't see a tracking email within 1 business days of placing your order, please check your spam folder or reach out to us at support@junisprouts.com.

Address Accuracy

Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrect addresses entered at checkout. If you spot a mistake, contact us within 12 hours of ordering and we'll do our best to update it before shipment.

Lost, Stolen, or Delayed Packages

Once a package leaves our warehouse, it is in the care of the shipping carrier. While we cannot control carrier delays, we're always happy to help.

  • If your tracking shows "delivered" but the package isn't there, please check with neighbors, household members, and your local carrier first — packages often arrive within 24–48 hours of a delivery scan
  • For lost or stolen packages, please contact us at support@junisprouts.com within 7 days of the delivery date so we can help file a claim with the carrier
  • For significantly delayed shipments, reach out and we'll look into it with the carrier on your behalf

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at support@junisprouts.com. Include your order number, a short description of the damage, and clear photos of the item and the packaging it arrived in. We'll make it right with a replacement or full refund.

Undeliverable & Returned-to-Sender Packages

If a package is returned to us due to an incorrect address, an unclaimed delivery, or refusal at delivery, we'll reach out to arrange reshipment. Reshipping costs are the customer's responsibility. If you'd prefer a refund instead, original shipping costs are non-refundable.

Gift Orders

Sending a JuniSprouts gift? We've got you covered. Our packaging is designed to feel gift-ready straight out of the box. Pricing is not included on packing slips, so you can ship directly to the recipient with confidence.

Questions?

We're a small team and we love hearing from our customers. If you have any questions about your shipment or this policy, please reach out to us at support@junisprouts.com — we typically reply within 1 business day.

Effective date: September 10, 2024