Customer care
Shipping Policy
Free standard shipping on orders of $40 or more, quick packing and careful delivery across the United States. Here's what to expect when you order.
On this page8 sections
- Free over $40Standard shipping, 3–7 business days
- $9.99 standardOn orders under $40
- $19.99 expeditedAbout 3 business days
- Packed with careMost orders within 12 hours
Shipping rates
We ship to addresses across the United States. You’ll see every shipping option and its price at checkout, before you pay.
| Shipping method | Order total | Cost | Typical delivery |
|---|---|---|---|
| Free standard shipping | $40 or more | Free | 3–7 business days |
| Standard shipping | Under $40 | $9.99 | 3–7 business days |
| Expedited shipping | Any order | $19.99 | About 3 business days |
The free-shipping threshold is based on your order subtotal after any discounts. Expedited shipping is always available as a paid upgrade, including on orders that qualify for free standard shipping.
Processing time
Most orders are packed within 12 hours, and delivery estimates start once your order ships. Business days are Monday through Friday, excluding holidays.
During busy seasons, such as the weeks before the holidays, packing and delivery can take a little longer. We’ll always get your order out as quickly as we can.
Tracking your order
When your order ships, we’ll send a shipping confirmation email, with tracking when your carrier provides it.
- Have an account? Sign in to My account to see your orders and their status anytime.
- Checked out as a guest? Email us at support@junisprouts.com with your order number and we’ll look it up for you.
Where we ship
We currently ship to all 50 U.S. states. Deliveries to Alaska and Hawaii may take a few extra days. We don’t ship internationally yet, but we hope to in the future.
Sending a gift
You can ship a toy straight to the birthday child, the grandkids or a friend. Just enter their address as the shipping address at checkout.
Shipping for a party date? For a party or holiday with a firm date, choose expedited shipping and order a little early.
Address changes and cancellations
Because we pack orders quickly, please email us right away at support@junisprouts.com if you need to change your shipping address or cancel an order. If your order hasn’t been packed yet, we’ll do our best to update it.
Once an order has shipped, we can’t change the delivery address. You’re always welcome to return unused items within 60 days of delivery under our Return & Refund Policy.
Delayed, lost or damaged packages
Delivery times are carrier estimates and aren’t guaranteed. They can run longer during peak seasons or severe weather.
If your tracking hasn’t moved in several days, or it shows delivered but you can’t find your package, please check around your entrance and with neighbors first. Then email us with your order number and we’ll work with the carrier to sort it out.
If something arrives damaged, keep the packaging and email us a photo within 30 days of delivery. You’ll find the details in damaged, defective or wrong items.
Shipping questions
Can I choose expedited shipping on a free-shipping order?
Yes. Expedited shipping is offered on every order for $19.99, even when your order qualifies for free standard shipping.
Do discounts count toward free shipping?
Free shipping is based on your subtotal after discounts are applied. If a discount brings your order below $40, standard shipping is $9.99.
Do you ship outside the United States?
Not yet. For now, we ship to addresses within the United States only.
Is shipping refundable if I return something?
Original shipping charges aren’t refundable on returns. If an item arrives damaged, defective or isn’t what you ordered, email us first and we’ll make it right.
Still have a question?
Write to us about a toy, an order or a gift. A real person on our small team will reply, usually within 1–2 business days.
- support@junisprouts.com
- Monday–Friday, 9 AM–5 PM Central
- Humble, Texas