Customer care
Return & Refund Policy
Not quite the right fit? Return new, unused toys within 60 days of delivery. Here's how returns, refunds and exchanges work.
On this page10 sections
- 60-day returnsCounted from the delivery date
- New & completeUnused, in original packaging
- Refund or creditOriginal payment or store credit
- Real peopleReplies within 1–2 business days
Our return promise
Choosing a toy from a screen isn’t always easy, especially for a child who’s growing fast. If something isn’t the right match for your family, or for the child you’re gifting, you can send it back within 60 days of delivery. No stress, no fuss.
What can be returned
Eligible for return
- Returned within 60 days of the delivery date
- New and unused, with no signs of play or wear
- In its original packaging, with every piece, part and accessory
Not eligible for return
- Gift cards
- Final-sale or clearance items, marked as final sale at checkout
- Items that have been used or played with, or are missing pieces
Items that come back used, incomplete or without their original packaging may not qualify for a full refund.
How to start a return
- Email usSend your order number and the items you’d like to return to support@junisprouts.com.
- Get instructionsWe’ll reply with simple return steps and the address to send your item to.
- Pack and shipPack the item in its original packaging and send it with a tracked service.
- Get your refundWe check your return when it arrives, then issue your refund or store credit.
Return shipping
Return shipping is paid by the customer, and original shipping charges aren’t refundable. We recommend a trackable shipping method, since we can’t be responsible for returns lost in transit.
If your item arrived damaged, defective or isn’t what you ordered, please don’t ship it back on your own. See damaged, defective or wrong items below and we’ll make it right.
Refunds
Once your return arrives and passes a quick inspection, we’ll refund it to your original payment method or as store credit, whichever you prefer. Just let us know your choice when you email.
Refunds are usually processed within 5–10 business days of your return arriving. Depending on your bank or card provider, it may take a few more days for the credit to appear on your statement.
Paid with Affirm, Afterpay, or Klarna? Your refund goes back to that payment plan, and the provider updates your remaining payments.
Exchanges
Would you prefer a different toy? Just mention it when you email us about your return, and we’ll help you swap it for something that fits better.
Damaged, defective or wrong items
If your order arrives damaged, has a defect, or isn’t what you ordered, please don’t send it back right away. Email us at support@junisprouts.com within 30 days of delivery with your order number and a photo of the item and its packaging, and we’ll make it right.
Safety first. If a toy arrives broken or cracked, or shows wear later on, stop using it and keep it away from children until we’ve sorted it out.
Returning a gift
Received a JuniSprouts toy as a present? Email us with the order number or the name of the person who bought it, and we’ll do our best to arrange store credit for you.
Late or missing refunds
If you haven’t seen your refund within 10 business days of our confirmation email, check with your bank or card provider first, since posting times vary. Still missing? Email us and we’ll look into it right away.
Return questions
Can I return a toy I’ve opened?
Yes, as long as it’s unused, complete and back in its original packaging, and you return it within 60 days of delivery.
Are returns free?
Return shipping is paid by the customer. If we sent the wrong item or it arrived damaged or defective, email us first and we’ll make it right.
Can I return something I bought on sale?
Yes. Sale items follow the same 60-day policy, unless they were marked as final sale at checkout.
How long does a refund take?
Usually 5–10 business days after your return arrives and is inspected. Your bank may take a few extra days to show it.
Still have a question?
Write to us about a toy, an order or a gift. A real person on our small team will reply, usually within 1–2 business days.
- support@junisprouts.com
- Monday–Friday, 9 AM–5 PM Central
- Humble, Texas