Customer care

Help Center

Questions about an order, shipping or returns? Most answers are right here. For anything else, email us and a real person will reply.

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Contact us

Sign in to My account to see your orders and their status. Checked out as a guest? Email us your order number and we’ll look it up for you.

Free standard shipping on orders of $40 or more. Orders under $40 ship standard for $9.99.
We currently ship within the United States.
Most orders are packed within 12 hours. Standard delivery usually takes 3–7 business days after that. Carrier times are estimates and aren’t guaranteed.
Need it sooner? Choose expedited shipping at checkout for $19.99. It usually arrives within 3 business days after your order ships.
Full details are on our shipping policy page.

Return eligible items within 60 days of delivery. Items should be new, unused and complete, in their original packaging.
To start a return or exchange, email support@junisprouts.com with your order number and the items you’d like to send back. We’ll reply with instructions and the return address.
Return shipping is paid by the customer, and original shipping charges aren’t refundable. We recommend a trackable shipping method.
Refunds go back to your original payment method or as store credit, whichever you prefer. They’re usually processed within 5–10 business days after your return arrives and is checked.
Gift cards, final-sale items and used items can’t be returned.

Email us within 30 days of delivery with your order number and a photo, and we’ll help sort it out.

You can ship a toy straight to the birthday child, the grandkids or a friend. Just enter their address as the shipping address at checkout.

Write to us about a toy, an order or a gift. A real person on our small team will reply, usually within 1–2 business days.